Business Telephony
Telephony’s cloud-based phone solution enables businesses to remain professional, responsive, and connected.
Business Telephony That Work for You
Your phone system works over the internet rather than being connected to physical infrastructure, so staff members can use the same business number to communicate from any location.
A Complete Cloud-Based Phone System
Everything you need for modern business communication – in one platform.
Call from Mobile
Use your business number from your mobile phone with our VoIP app. Make and receive calls wherever you are.
Call Analytics & Statistics
Get detailed insights into customer service performance with comprehensive call analytics and real-time reports.
PBX Dashboard
Monitor call traffic and get valuable real-time statistics from your PBX dashboard.
Easy Administration
Log in to your entire communication system from a single platform and manage all features seamlessly.
WebRTC Telephony
Call directly from your browser without extra software – works on all devices with internet connection.
Some Of The Features Included
Comprehensive Statistics
Telephone PBX with the right interface with which you can also carry out in-depth analyses, thanks to the thorough and comprehensive statistics presented there. You can set your own parameters, drill down to the individual level and, of course, export the statistics to Excel.
Queuing System
With a queuing system, the caller does not have to be met by a busy tone. You set how the queue should channel the calls and at what pace. A tip is to let the callers take part in special offers and information while they are queuing. Some of the functions you can set are whether music or ringtone should be heard in the queue, which of the nine available languages the prompts should be in, whether it should be a male or female voice (if you choose Swedish), how often the queue place should be advertised, how long the caller should stay in line.
Response Group
By assigning e.g. the finance department a response group, you increase the caller's chance of reaching out with their case. If the pressure on a specific answer group is high, you can also choose to connect a queuing system.
IVR
IVR makes life easier for everyone involved. When the caller is greeted by a pre-spoken voice that gives clear instructions, the chance of the customer getting through to the right department is maximized without burdening your staff, e.g. "Press 1 to be connected to customer service".
Voice Mail
You can also have the caller sent to a voicemail when neither you nor your colleagues can answer the phone. You can access the spoken messages on My pages and you can also set up so that you are notified by email when a message comes in.
Call Statistics
As the name suggests, this service gives you increased visibility into your company's phone traffic. You can track both incoming and outgoing calls at any time, where the load is highest, and much more. The filterable information is always accessible and makes it easy to make decisions about which measures are appropriate for your business.
Queue Management
Queue Management is a smart tool for those who use a queue system in the switchboard. It gives your employees full insight into the queue situation in real-time, so you can quickly see where the pressure is highest and deploy extra resources where they are really needed.
Integrations
It is rare that one system covers the customer's entire need for digitalization. Therefore, integration solutions are needed that bridge and enable communication between several different systems. At Internetport, we have over ten years of experience in system development and integration solutions for small and large companies in various industries. Our technicians, or digital tailors as we jokingly call them, love to tailor unique system solutions to the customer's needs for a frictionless and "seamless" business. Common systems that we integrate with the PBX are business systems, CRM systems, accounting systems, case management systems and more. But also web development, e-commerce solutions and administration of on- and offboarding in connection with new employment and termination of employment.
Gold Number
When you choose Internetport as your provider, you always get a variety of high-quality numbers to choose from. If you want a number that is extra easy to remember, we recommend one of our gold numbers, which of course can be combined with Internetport switchboard.
Foreign Numbers
Does your company operate in several different countries? Combine Internetport exchange with international numbers. We have issues of good quality and at market-leading fees in a large number of countries worldwide.
Call Costs
No hidden fees. Only pay for what you call.
Call Costs
PopularCalculation example for total call cost
Calculation example for 50 calls, 25 within Sweden and 25 to mobile numbers within Sweden, all calls are 3 minutes long.
International Prices
Find prices for calls to the whole world.
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