Vi har en störning just nu som gör att det inte går att logga in i kundarea eller beställa tjänster från oss. Våra tekniker jobbar just nu med att felsöka problemet.
Åtgärdat: 13.30 2025-01-17
Ticket number: INC2352109
Location: Örebro
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2025-01-19 20:37 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2025-01-20 11:00 CET/CEST
Last update(s):
2025-01-19 20:44 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2352103
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Hållsta
Occured: 2025-01-19 16:08 CET/CEST
Service(s) restored: 2025-01-19 22:30 CET/CEST
History:
2025-01-19 22:41 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-01-19 20:34 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Ticket number: INC2352089
Location: Eskilstuna
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2025-01-19 13:23 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2025-01-20 12:00 CET/CEST
Last update(s):
2025-01-19 22:00 – The estimated time of repair is pushed back because the fault was more substantial than initial estimates. // Klartiden är framflyttad då felet var mer omfattande än vad man inledningsvis uppskattade.
2025-01-19 19:43 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-01-19 14:52 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2352071
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm
Occured: 2025-01-19 03:07 CET/CEST
Service(s) restored: 2025-01-19 12:52 CET/CEST
History:
2025-01-19 12:52 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2025-01-19 03:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.