Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2377287
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Oslo
Occured: 2025-03-28 11:12 CET/CEST
Service(s) restored: 2025-03-30 05:24 CET/CEST
History:
2025-03-30 05:30 – RFO:
What was the fault?
– [Cable cut]
What caused the fault?
– [Third party]
How was the fault fixed?
– [Cable repair]
Is this a permanent solution?
– [No]
2025-03-30 05:25 – All services are restored. Technicians are hands-off.
2025-03-30 04:10 – Repair work is ongoing. Splicing inprogress.
2025-03-29 23:54 – Repair work is ongoing. Splicing inprogress.
2025-03-29 21:26 – Repair work is ongoing. Splicing ongoing.
2025-03-29 19:16 – Due documentation inconsistencies splicing efforts have been delayed. Field engineers are still actively working on site to prepare the cables and have managed to get them into place, and hope to begin splicing soon. Splicing is expected to take most, if not all, of the night.
2025-03-29 16:54 – Our sub contractor* has been on site and prepared work and path for the remaining 2 fiber cables. They are currently rigging the cables to get them ready for splicing, which will then continue through the late evening and night, until services have been restored.
*This was incorrectly stated as sub provider previously, apologies for any confusion.
2025-03-29 14:34 – Sub provider is sourcing additional resources to aid their restoration plan for the final 2 fiber cables, the location of the damaged cables make it take longer than usual.
2025-03-29 11:37 – Sub provider is working on resolving the remaining damaged fiber cables, due to the extent of the damage the repair is taking longer than initially estimated. ETR is pushed back to later tonight and we will update with additional information during the course of the day as we learn more.
2025-03-29 09:48 – The original cables have been spliced, however field engineers found more affected cables which will require more work. Sub provider is currently sourcing materials and resources to continue the work.
2025-03-29 04:47 – Splicing in progress.
2025-03-29 02:11 – Splicing in progress.
2025-03-28 23:20 – Technician has begun splicing the fiber.
2025-03-28 20:09 – Technicians are preparing to begin splicing. There’s many points to make splices on and additional technicians has been called in to restore as quickly as possible.
2025-03-28 18:16 – Technicians have begun restoring the first splice box. The damage is extensive and affecting several splice boxes.
2025-03-28 15:09 – Technicians have assessed the damage and began preparations for temporary repairs. We are currently estimating the temporary resolution to be completed at 2025-03-29 11:00
2025-03-28 14:10 – Hi team, You might have been informed in an earlier mail that the issue is resolved and that is not true, what happened was that we have multiple ticket for the same issue, so what we did is we close the other ticket we had, and will use ticket called INC2377287 as only ticket proceeding further into this. Sorry for the confusion this might have caused you.
Br,
Globalconnect NOC
2025-03-28 13:24 – Technicians have arrived on site and investigation is ongoing, the fault is caused by a power pole damaged in a traffic accident.
2025-03-28 12:07 – Field technician ordered to site.
2025-03-28 11:48 – We currently have an outage, troubleshooting is ongoing.
Ticket number: INC2377866
Location: Uppsala
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2025-03-31 09:04 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2025-03-31 11:00 CET/CEST
Last update(s):
2025-03-31 09:41 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2377851
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Nyköping
Occured: 2025-03-31 09:00 CET/CEST
Service(s) restored: 2025-03-31 10:22 CET/CEST
History:
2025-03-31 10:50 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-03-31 09:21 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2377663
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Vittsjö
Occured: 2025-03-30 08:42 CET/CEST
Service(s) restored: 2025-03-30 12:31 CET/CEST
History:
2025-03-30 17:50 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-03-30 11:36 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2377564
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trelleborg
Occured: 2025-03-29 05:41 CET/CEST
Service(s) restored: 2025-03-29 07:03 CET/CEST
History:
2025-03-29 07:03 – All services are restored.
2025-03-29 06:26 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
2025-03-29 06:18 – A field technician ordered to site for troubleshooting.
2025-03-29 06:00 – We currently have an outage, troubleshooting is ongoing.