Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2327996
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Globalconnect Webportals
Occured: 2024-11-15 07:06 CET/CEST
Service(s) restored: 2024-11-18 11:50 CET/CEST
History:
2024-11-18 13:07 – All service function has been restored as of around 11:50 CET today, if you are still experiencing issues it is likely not related to this incident.
2024-11-15 14:12 – Troubleshooting is still ongoing, customers should not see any bigger faults than longer response times to webportals at this time. // Felsökning pågår fortfarande, kunder ska inte uppleva mer påverkan än högre svarstider mot våra webbportaler just nu.
2024-11-15 09:41 – We currently have an outage affecting our webportals and may cause higher response times, troubleshooting is ongoing. // Vi har för närvarande en driftstörning som påverkar våra webbportaler och kan orsaka högra svarstider. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2323649
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Grängesberg
Occured: 2024-11-06 05:23 CET/CEST
Service(s) restored: 2024-11-06 15:33 CET/CEST
History:
2024-11-06 15:33 – RFO:
What was the fault?
– Rodent caused power failure.
What caused the fault?
– Rodent caused power failure.
How was the fault fixed?
– Power restored.
Is this a permanent solution?
– Yes
2024-11-06 11:27 – A field technician dispatched to continue troubleshooting. ETA 3 hours // Fälttekniker skickad för att fortsätta felsökningen. Beräknad ankomsttid: 3 timmar
2024-11-06 07:38 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-11-06 05:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Just nu upplever vi leveransproblem för våra kunder i södra Sverige som är anslutna via Open Universe och GlobalConnect.
Vi jobbar aktivt för att lösa problemet.
Än så länge finns ingen estimerad klartid.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2330619
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna
Occured: 2024-11-21 00:00 CET/CEST
Service(s) restored: 2024-11-21 03:30 CET/CEST
History:
2024-11-21 03:29 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-11-21 02:42 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2330582
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Jordbro
Occured: 2024-11-21 01:56 CET/CEST
Service(s) restored: 2024-11-21 04:17 CET/CEST
History:
2024-11-21 04:17 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-11-21 02:37 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.