Ticket number: INC2298953
Location: Enköping, Sala, Fjärdhundra, Grillby
Description: Multiple customer affecting fault
Fault type: Power issue
Occurred: 2024-09-11 09:11 CET/CEST
Estimated Time of Repair: 2024-09-11 18:00 CET/CEST
Status: Fault correction in progress
Next update: 2024-09-11 20:49 CET/CEST
Last update(s):
2024-09-11 19:49 – Power providers have completed their work and normal power has been restored, outage is now considered resolved. If you still experience any issues please contact GlobalConnect Service Desk. // Nätägare är klara med reparationen och siten är återställd, störningen ses nu som helt över. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-09-11 11:04 – Backup generator is on location and running, services are restored. No further downtime is to be expected. Power providers techs are on location and power grid connection is expected to be restored during the afternoon. // Reservgenerator på plats och i drift, tjänsterna är återställda. Ingen ytterligare nedtid förväntas. Nätägaren har tekniker på plats som arbetar med att reparera anslutningen till elnätet. Beräknas bli klara under eftermiddagen.
2024-09-11 09:32 – We currently have an outage, caused by a damaged powercable to one of our distribution nodes in Enköping. Power supplier is working on resolving the issue. We have also order tech to deliver backup power generator to power the site until grid power is restored. Backup generator is estimated to be up and running around 10:30 local time. // Vi har för närvarande en driftstörning orsakad av en skadad elkabel till en våra distributionsnoder i Enköping. Nätägare arbetar med att reparera skadan. Vi har också skickat tekniker för att leverera reservgenerator för att driva siten tills anslutningen till elnätet är lagad. Reservgeneratorn beräknas vara i drift runt kl 10:30 lokal tid.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2296820
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Gotland
Occured: 2024-09-05 14:52 CET/CEST
Service(s) restored: 2024-09-07 21:30 CET/CEST
History:
2024-09-06 21:40 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
Reason for outage: Two of our cables were damaged due to excavation work in the area.
2024-09-06 15:31 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-09-06 01:44 – Some but not all services restored. Work will continue friday morning. // Vissa men inte alla tjänster återställda. Arbetet fortsätter fredag morgon.
2024-09-05 21:33 – Technician has begun splicing the fiber. // Tekniker har påbörjat kabelskarvning.
2024-09-05 20:27 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-09-05 18:40 – Cable cut detected. Technicians are working on remedying the issue. // fiberbrott lokaliserat. Tekniker arbetar med att avhjälpa felet.
2024-09-05 17:31 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-09-05 15:26 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-05 15:12 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Ticket number: INC2300494
Location: Trelleborg
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-09-14 15:46 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-09-14 20:20 CET/CEST
Last update(s):
2024-09-14 19:20 – What was the fault?
– Unknown cause, might be power related.
What caused the fault?
– Unknown cause, might be power related.
How was the fault fixed?
– Services restored without action.
Is this a permanent solution?
– Services are stable, due to the cause being unknown the solution can’t be commented.
2024-09-14 19:16 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2300443
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro
Occured: 2024-09-14 01:57 CET/CEST
Service(s) restored: 2024-09-14 10:08 CET/CEST
History:
2024-09-14 09:32 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-09-14 03:08 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2300106
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trollhättan
Occured: 2024-09-13 09:47 CET/CEST
Service(s) restored: 2024-09-13 17:59 CET/CEST
History:
2024-09-13 18:36 – What was the fault?
– A patch cable was bent, causing poor light and loss of connection.
What caused the fault?
– Most likely human error when different cables or patches were installed, this one was accidentally bent.
How was the fault fixed?
– Technician straightened the cable out and secured it, to try and avoid similar incidents in the future.
Is this a permanent solution?
– Yes
2024-09-13 18:32 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-09-13 15:33 – A field technician ordered to site for troubleshooting. ETA 2 hours. // Fälttekniker beställd för felsökning på plats. ETA 2 timmar.
2024-09-13 14:57 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.