Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2389429
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Grödinge
Occured: 2025-05-04 20:24 CET/CEST
Service(s) restored: 2025-05-04 22:05 CET/CEST
History:
2025-05-04 22:11 – All services are restored.
2025-05-04 21:44 – We currently have an outage, troubleshooting is ongoing.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2389354
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Helsingborg
Occured: 2025-05-03 14:14 CET/CEST
Service(s) restored: 2025-05-03 19:02 CET/CEST
History:
2025-05-03 16:06 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2389270
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sundsvall
Occured: 2025-05-02 21:58 CET/CEST
Service(s) restored: 2025-05-02 23:54 CET/CEST
History:
2025-05-03 00:19 – RFO:
What was the fault?
– Power fault.
What caused the fault?
– Power fault caused router to go down.
How was the fault fixed?
– Router was rebooted on site by technician.
Is this a permanent solution?
– Yes
2025-05-02 23:59 – All services are restored.
2025-05-02 22:31 – A field technician ordered to site for troubleshooting.
2025-05-02 22:06 – We currently have an outage, troubleshooting is ongoing.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2389138
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Uppsala
Occured: 2025-05-02 14:47 CET/CEST
Service(s) restored: 2025-05-03 13:51 CET/CEST
History:
2025-05-02 23:44 – Repair work will continue in the morning, technician informs that they have measured multiple new cuts on the cable and need daylight to progress with fault correction.
2025-05-02 15:22 – We currently have a network disturbance caused by a cable cut. Technician has been dispatched and is en route to site to begin preparations for repairing. No ETR available at this time.
Ticket number: INC2389012
Location: Oslo
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2025-05-02 11:03 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2025-05-02 18:36 CET/CEST
Last update(s):